What payment options are available?
We accept the following payment methods: Paypal, Mastercard and Visacard.
I’ve forgotten the password for my account on the W&H website. What should I do?
If you forget your login information for the W&H website, you can request a new password using this link.
Can I use a different address for billing and delivery?
Yes, you can use a different address for billing and delivery.
Can I amend an order that I have already placed?
Yes. Please contact our customer service team at support.aus@wh.com.
Can I cancel my order if it has not been dispatched yet?
Yes. Please contact our customer service team at support.aus@wh.com.
Can I exchange or return any item?
Yes, as long as the item is unopened and in it’s original packaging.
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 14-21 working days, depending on your Bank.
Can I delete my W&H eShop account?
If you would like to permanently delete your account and all associated database entries, please send a deletion request to support.aus@wh.com.
Please note, that all order information and personal data will also be deleted. If you wish to place another order in the online shop at a later date, you can register again at any time. Here is the link for registration.
How can I change my email address?
If you wish to update your email address, please contact us at support.aus@wh.com.
I have further questions that aren’t answered here.
If you have any further questions about W&H or its products, we are happy to answer them directly. Please contact us contact form.